Question 1

How long does delivery take?

Accepted Answer

UK orders typically arrive 7–14 business days after dispatch. International orders usually arrive within 7–20business days. Overall delivery can take up to two weeks depending on destination and courier capacity.

Question 2

How can I track my order?

Accepted Answer

If tracking is available for your shipment, we’ll email a tracking link after dispatch. Tracking may take up to 48 hours to become active.

Question 3

How do I start a return?

Accepted Answer

Use the website contact form to request return authorisation. We’ll provide the correct returns address and instructions.

Question 4

What app do I use with the Memraball device?

Accepted Answer

The recommended app is called “iHanfo”. You can access the app and resources from this link: https://www.51tft.com/SW/

Question 5

Do you have a step‑by‑step tutorial?

Accepted Answer

Yes. You can view our tutorial here:

Question 6

What files and formats are supported?

Accepted Answer

The device supports common still image formats (e.g., JPEG, BMP) and video in AVI format (use the provided transcoding tool if your video needs conversion).

FAQ

Frequently asked questions