STORE POLICY
About Us
• Memraball is a UK‑based online store. We source products from trusted third‑party suppliers and arrange delivery to you.
• By using our website and placing an order, you agree to this Store Policy together with our Shipping & Returns, Payment Methods, and Privacy Policy pages.
Eligibility & Fair Use
• You must be 18+ (or have parental consent) to purchase.
• You agree not to misuse the site (e.g., attempt unauthorised access, introduce malware, scrape data, or interfere with normal operation).
• We may suspend or cancel orders/accounts where misuse or fraud is suspected.
Product Information & Availability
• We strive to ensure product descriptions, images, and prices are accurate. If we discover an error, we will contact you to reconfirm or cancel before dispatch.
• Stock is subject to availability and may vary by supplier. If an item becomes unavailable after you order, we will cancel and refund you.
Prices, Taxes & Promotions
• Prices are shown in GBP and include VAT where applicable. Shipping charges (if any) are shown at checkout.
• Promotional offers may change without notice. Discounts apply only during the stated period and cannot be applied retrospectively.
Orders & Acceptance
• Your order is an offer to buy. We accept your order when we dispatch the item(s) and send a dispatch confirmation.
• We may cancel an order (and refund you) for reasons including suspected fraud, pricing or description error, or product unavailability.
Delivery & Risk
• See Shipping & Returns for delivery timeframes (typically up to two weeks from dispatch) and risk transfer (on delivery to your address).
Returns, Refunds & Exchanges
• You have 30 days from purchase (or receipt, where applicable) to request a return, subject to the conditions set out in Shipping & Returns.
• After 30 days we do not accept change‑of‑mind returns. This does not affect statutory rights for faulty items.
Intellectual Property
• All content on the site (text, graphics, logos, images, video, and software) is owned by or licensed to Memraball. You may use content for personal, non‑commercial purposes only and must not reproduce or distribute it without permission.
Liability
• The site and its content are provided “as is”. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of data, or losses caused by events beyond our reasonable control.
• Nothing limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under law.
External Links
• We may link to other websites or resources (e.g., app downloads, tutorials). We are not responsible for their content, availability, or security.
Governing Law
• This policy and any transactions with Memraball are governed by the laws of England and Wales, with non‑exclusive jurisdiction of the courts of England and Wales (your statutory protections in Scotland/Northern Ireland remain unaffected).
Contact
• We do not provide support by email or phone. Please contact us via the website contact form only.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple pay
-Klarna
-Google Pay